Privacy Policy

At Transmission R. Dionne, we take the privacy and security of our users' personal information seriously. This Privacy Policy describes in detail how we collect, use, disclose, transfer and store personal information.

This policy applies to the use of the https://transmissiondionne.ca/ website. Please read it carefully to understand when you provide us with your data and how we use it. By using our website, you agree to the use of your personal information as described in this policy.

 

Collection of Personal Information

 

We collect the following types of personal information:

  • Contact information: name, surname, email address, delivery address, telephone number.
  • Payment information: Payment details (handled by third-party payment processors).
  • Order history: products purchased, date and time of purchases.
  • Preferences and interests: product preferences and feedback.
  • Information about the use of our website: IP address, log file, device identifiers, browser information, information about interaction with the site.
  • Other information relevant to your interaction with our store.

 

We collect this information in a variety of ways:

 

  • Order and customer account form on our online store.
  • Cookies, log files, and other tracking technologies to improve your experience.
  • Social media interactions.

We obtain your consent before collecting sensitive personal information. You can withdraw your consent by contacting us.

 

Use of Personal Information

 

We use the personal information collected for the following purposes:

  • Process and ship your orders.
  • Manage your customer account and provide customer service.
  • Personalize your experience on our online store.
  • Analyze the use of our site and improve our services.
  • Send newsletters, promotions and marketing offers if you have consented to them.
  • Respond to your requests for information and communicate with you.

We collect, use and disclose only the information necessary to fulfill the stated purposes.

 

Disclosure to third parties

 

We do not sell, trade, or otherwise transfer your personal information to third parties. We may disclose your information to third-party service providers who help us operate our business and website, such as:

  • Shopify (e-commerce platform and payment processor)
  • Delivery services: Purolator, FedEX, UPS.
  • We contractually require these third parties to protect the confidentiality of this information. We may also disclose information when required by law.

Age of consent

 

Our website and its services are not directed to anyone under the age of 14. We do not knowingly collect personal information from minors without parental consent.

If you are a parent or guardian and you realize that your child has provided us with their personal information without your consent, please contact us. We will delete this information as soon as possible.

If we learn that personal data about a minor has been collected without parental consent, we will promptly delete it from our systems.

 

Retention and Destruction of Personal Information

 

We keep your personal information on our secure servers for as long as necessary to fulfill the purposes set out in this policy in order to comply with our legal obligations.

The information is then securely destroyed or anonymized.

If you would like us to destroy your information, please do not hesitate to get in touch with us.

 

Security of Personal Information

 

We take appropriate physical, administrative, and technical security measures to protect your information from loss, theft, and unauthorized use.

We also take reasonable steps to protect personal data from loss, theft, misuse, or unauthorized modification.

Our website uses the HTTPS protocol with an SSL certificate to secure communications. We have also implemented a firewall and perform regular backups and updates of the site.

Within our organization, access to personal data is limited to authorized employees who need it for their work.

We regularly review our security practices to ensure they meet industry standards and are prepared to implement additional measures if necessary to protect your data.

We will notify you of any security breach that could result in a serious risk of harm so that you can take appropriate action.

 

Access and rectification

 

You have the right to request access to and correction of the personal information we hold about you. Contact us to make a request.

 

Third-Party Providers

 

We use third-party vendors to help us operate our business and website. Here is the list of these providers along with links to their privacy policies:

To prevent your data from being collected by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en

To personalize Google ads: http://www.google.com/settings/ads

 

Disclosure required by law

 

We may disclose your personal information if required to do so by law or if such disclosure is necessary to:

  • Comply with the law or legal process
  • Protecting our rights or property
  • Protecting the security of our website and our users

 

Corporate Transactions

 

We may transfer your data as part of a corporate transaction such as a merger or acquisition. We will only disclose your data without consent if permitted by law and will take steps to protect the confidentiality of your data.

 

Links to other sites

 

Our website may contain links to other unaffiliated sites. We are not responsible for the privacy practices of these sites and recommend that you review their policies.

 

Changes to this Policy

 

We reserve the right to change this Privacy Policy at any time. You can check the date of the last modification at the bottom of the policy, so check this page regularly.

 

Commission d'accès à l'information du Québec

 

If you are not satisfied with our response to a request regarding your personal information, you may file a complaint with the Commission d'accès à l'information du Québec, the body responsible for ensuring the protection of personal information in Québec.

The Commission d'accès à l'information can be contacted via this information:

Room 900
2045 Stanley Street
Montreal, Quebec H3A 2V4

Phone: 514 873-4196
Fax: 514 844-6170
Toll-free phone: 1-888-528-7741
E-mail: cai.communications@cai.gouv.qc.ca
Website: http://www.cai.gouv.qc.ca

We encourage anyone to contact us in the first instance with any complaints or concerns about our personal information management practices so that we can try to find a solution that is satisfactory to everyone.

 

Contact and questions

 

If you have any questions about this policy or our privacy practices, you may contact our Privacy Officer:

Raphaël Dionne
Owner
Transmission R. Dionne

Raph@transmissiondionne.info  
418-856-3333

This policy is intended to comply with the requirements of the Act respecting the protection of personal information in the private sector (Bill 25) in force in Quebec.

 

Last updated: 17 June 2024